RETURNS & REFUNDS FAQS

What is your Return Policy?
Should you for any reason be unhappy with your purchase, a refund will be promptly issued to your credit card or exchange an unsatisfactory product for another one if returned within 30 days (from invoice date). Products must be less than 50% consumed. Return shipping fees are nonrefundable. 

 

How do I place a return?

  1. Send an email to patinaskin@gmail.com, include your name, order #, and the reasoning for your return or exchange.

  2. When your return is authorized, you will receive an email with a pre-paid, pre-addressed USPS shipping label (shipping charges will be the responsibility of the buyer and deducted from the refund amount).

  3. Package the item in the same or similar shipping materials. Seal the package and place the USPS return label outside of the package.

  4. Drop it off at the nearest US Postal Service location.

  5. Once the returned is received, you will be notified by email. Your purchase price will be refunded by the same method as the payment was made. A $9 shipping charge will be the deducted from your refund.

 

Can I cancel my order?

You can cancel your order for a refund to your card before your order ships. We do have fast shipping, so if you get to us too late, you will need to go through the return process.

Can I return used products?

Returns of used products is accepted if they are less than 50% consumed and returned within 30 days (of invoice date).

What should I do if I receive damaged product or there was an error in my order?

If you receive a product that is damaged or if an error occurs on your order, please report the damage or error to us within 24 hours. We will make it right! If the package was damaged in transit, the shipping company may require a visual inspection of the container. We will issue you a credit for any confirmed damage or send you a replacement.

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